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Subscriptions

Eagle 3D Streaming

Subscriptions

Steps to view and manage your subscription in the Control Panel.

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Overview

The Subscriptions tab in the Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.

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Prerequisites

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  1. Access to the Control Panel.

  2. Eagle 3Dā€™s User Account.

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Instructions

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Step 1. Accessing the Subscriptions page

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  1. Use your log in credentials to sign in to the Control Panel.

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  1. On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.

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image-20241022-060854.png
Image 1. Manage Account

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  1. Upon clicking Manage Account, you will be redirected to the My Account page.

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  1. In the My Account section, there are three tabs:

    • My Profile

    • Subscriptions

    • Transactions

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  1. Select the Subscriptions tab.

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Image 2. Subscriptions

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Step 2. Understanding the Subscriptions page

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The Subscriptions tab is organized into three main sections:

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  • Current Subscription Information: Displays the current active subscription, users, and resource consumption.

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  • Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.

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  • Subscription Management: Enables users to modify their subscription or storage limits.

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1. Subscription States

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Active Subscription

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Users with an active subscription will see the following details in the Subscriptions tab:

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  • Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).

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  • Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).

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  • Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).

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  • Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).

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Image 3. Subscription information, Management, Billing

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Actions:

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  • Cancel Plan: Provides the option to cancel the current subscription.

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Follow this guide to cancel your subscription.

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  • Edit CCU: Allows users to modify the number of concurrent users in the plan.

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Refer to this document to edit the number of concurrent users.

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  • Edit Storage: Enables users to increase their allocated storage based on their needs.

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See this tutorial to purchase more storage.

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Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).

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No Active Subscription (Trial Period)

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Click the button See All Plans to explore our Flexible plans and activate your account.

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Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge.

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Image 4. No active Subscription (Trial period)

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2. Billing Details

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Users can review detailed billing information such as:

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  • Next Billing Cycle: Displays the date and time for the next charge.

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  • Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).

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  • Payment Information: Includes the payment method.

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Note: Follow this guide to update your payment information.

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Image 5. Billing details

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Follow this guide to view and manage Transactions.

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Need help?

If you need any assistance, feel free to reach out through any of the following channels:

šŸ› ļø Support Portal: Contact Our Support Team

šŸ’¬ Discord Community (Faster Support): Join Our Discord Community

šŸ“§ Email Support: support@eagle3dstreaming.com

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šŸ†“ Get Started for free

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Eagle 3D Streaming