Get access to the Control Panel using a payment method other than a Credit Card.

Instructions

Step 1. Reach out to Support

Contact Support through our Support Portal to ask for a special access.

Step 2. Sign Up to your Control Panel

Sign up with your information once you receive access confirmation.

Image 1. Sign Up

Beware when you are using the “Manage Account” Feature !!

You are on a special Access, so you do not have an ongoing monthly Subscription to manage from the Control Panel.

You can use all the Features available in the Interface and refer to all of the Control Panel Features Documentation EXCEPT for “Subscriptions” and “Transactions” in the “Manage Account” page.

Here is why you cannot use the “Subscriptions” Tab, follow the steps below :

Step 1. Click Manage Account

Image 2. Manage Account

Step 2. Click Subscriptions

Notice how the Features below are grayed out :

Cancel Plan

You cannot cancel a plan from the Control Panel.

Notice how the “Cancel Plan” Feature is grayed out and not clickable.

Contact Support if you need to cancel your Subscription.

Edit CCU

You cannot edit the number of CCUs to purchase more or less CCUs.

Notice how the “Edit CCU” Feature is grayed out and not clickable.

Contact Support to get more or less CCUs.

Edit Storage

You cannot edit the Storage to purchase more or less GB.

Notice how the “Edit Storage” Feature is grayed out and not clickable.

Contact Support to get more or less Storage.

Edit Card Number

You cannot edit or add your Credit Card number since you are using a different Payment method.

Notice how the “Edit” Feature is grayed out and not clickable.

There would be no Transactions also since the Payment was not issued from the Control panel.

Need help? Contact Support

Submit a new request at E3DS support portal.

Requests sent on weekends or national holidays will not be addressed until the following business day.

E3DS Documents & Tutorials