Learn how to change your Eagle 3D Account Email to another one.

Overview

By changing your current Email address, you will be transferring all your Apps and Configs from your Old Eagle 3D Account associated to the current Email to a new one associated to the New Email.

Prerequisites

Instructions

Step 1. Sign up with the new Email address

Click on this Link to Sign Up.

When signing up with the new Email, do not create a username yet.

The account with the new Email address cannot have any username associated with it.

If the new Email registered with Eagle 3D Streaming has a username, remove it. Refer to this document.

Step 2. Sign in with the Old Email

Click on this Link to Sign In.

Step 3. Click Account

Once you Sign In, on the Old Control Panel Interface, click “Account”. (See image below).

Open

Image 1. Control Panel : Account

Step 4. Click Transfer Ownership

Open

Image 2. Click Transfer Ownership

Step 5. Type the New Email in the text field “Changing Mail”

Step 6. Click Change

Step 7. Confirm that you will be transferring your Apps and Configs to the New Mail

1. Click OK to proceed

2. If the entered Email is not registered, the Request will fail

If the New entered Email is not registered in Eagle 3D Streaming, the request will fail.

The owner of the new Email should Signup and create an Account first.

3. If the entered Email has a username linked to it, the Request will fail

If the entered Email has already another username, the request will fail.

Check this document to remove the username.

Step 8. Type the username of the old account. Click Save

Now All your Apps and Configs and username of the Old Account are assigned to the New Account !

Was this article helpful? Comment Below. Let us know your feedback.

Need help? Contact Support

Submit a new request at E3DS support portal.

Requests sent on weekends will not be addressed until the following business day.