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This document
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1. Log in to Control Panel.
https://account.eagle3dstreaming.com/signin
2. Open the selected configuration.
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3. Open the section "DEVELOPER OPTIONS".
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4. Check the boxes to load the log after an application crashes.
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5. Specify the mail to which the message about the crash should be sent.
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6. Run the application and if you experience a crash, it will be displayed in the browser and a report will be sent to the email you specified.
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explains how customers can download Unreal Engine Logs after a crash.
Prepare to execute instructions
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Before starting the first step, make sure you have:
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- To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.
Instructions
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This document will help you receive the Crash Log on your mail address that you have entered from the ''Developer Option'' feature. |
Step 1. Open Edit Config
Got to Control Panel → Step2: Config Selection → Edit → Developer Option
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Step 2. Check Download UE4 Log on client side upon Crash
Enable the feature ‘'Download UE4 Log on client side upon Crash’'
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Step 1. Enter the mail address where the Log should be sent to
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Step3. Receive the Log on your desktop whenever your app crashes
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Step 2. Check your Inbox mail or Spam to get the Crash Log
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If there is no message, check your spam. |
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7. The crash log can be downloaded by clicking on the link in the email message.
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Step 3. Click the link received on the mail message to download the Crash Log
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If you didn’t did not receive the logCrash Log, probably the the UE didn’t recognize it as a crash. It’s possible your app freezes did not recognize the Crash. It is possible that your app freezed or hanged. Our system don’t have ability to cannot identify these specific situationsituations. However, you can still get the UE log Log from browser console (ctrl+shift+I on google chrome)Get UE Logs in the browser Console during runtime |
Now you are ready to download your Logs on your desktop after a crash!
Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.
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