In this document, we collected the questions that are more frequently asked and tried to answer them.
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Most common questions answered by Eagle 3D Streaming.
Q1: What is Pixel Streaming?
UE Pixel streaming is a technology developed by Epic Games to allow users to stream 3D applications Applications like video games or architectural visualizations over the internet while maintaining high-quality graphics and audio.
Run your packaged Packaged UE application Application from your desktop or mobile using any modern web browser on one of Eagle 3D's robust remote GPUs and get to enjoy the experience !
Q2: Where
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to find our
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Documentation?
You can find it on our Website : Documentation Center
Q3: Where are our servers located
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? Any servers in Europe?
Our servers are located in Eagle’s datacenter in Texas Eagle 3D’s Datacenter in the US. We also support any Cloud (i.e. GCP, AWS, Azure etc .. ). We are also expanding to Europe so stay tuned for that!have servers in Europe so anyone in EU will be connected from those servers automatically.
Q4: How to get started on
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E3DS Platform?
Follow our Getting Started documentation these documents and get one free week of trial with 1 CCU. Contact support if you need assistance.
Q5: When will the Trial period end
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?
The Trial period lasts 7 days and it is free. At the end of the Trial, you will need to activate a paid account. We have 3 pricing plans. Find them all of our Prices here . Contact support to help you get the plan that fits your needsSelect your plan from here.
Q6: How to get a paid account?
You can reach out to Support from Email or from the Support Portal, or send an email to our marketing manager Jay@eagle3dstreaming to activate your account today. He will send you back an agreement for you to sign and be able to enjoy Pixel Streaming from your paid accountfrom your Control Panel through our Automated Payment system. Refer to this document to upgrade to a paid plan.
Q7: Is it possible to switch between pricing plans?
Yes, it is possible. Contact support to discuss which pricing plan you want to switch to. Our Marketing manager will contact you shortly after, to send an agreement for you to sign with the new switched streaming You can cancel your membership from your Control Panel and at the end of the month start a new subscription plan.
Q8: What is the maximum number of Simultaneous users that we can provide?
The maximum number of CCUs that we can provide for the ‘'Individual streaming’' plan Self-Serve plans’' (i.e. streaming from our US datacenter) is 15 CCUs.
However, if you need more than that, please contact support to discuss other options.
Q9: Does Eagle 3D have an Enterprise offering?
Yes, Eagle has an Enterprise pricing plan. Please contact support for more informationYou can find it on the New Control Panel. Follow this document to request your Enterprise plan.
Q10: What are the costs associated to hosting an event?
Please contact support to discuss Enterprise optionsTo discuss Enterprise costs, setup and other details, you should follow this document and reach out to Support.
Q11: How do you upload your Projects on the Control Panel?
Follow our documentation on getting started and follow the steps to upload your application with ease these documents to upload your Application manually from the new Control Panel or refer to these documents to upload your app using an Automation plugin.
Q12: How long will your
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Apps be stored on our Platform?
Your Data will be stored on Eagle as long as you need them to, (i.e. until you decide to delete your apps or cancel your membership).
Q13: What is the
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Build size limit for your
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App?
You can purchase up to 500 GB of Storage from the New Control Panel. Refer to this document for details.
Q14: what is a custom domain?
This is exclusive for our customers who are on the Enterprise plan. They have the option of choosing a custom domain name for their URL.
Q15: Is it possible to Pixel stream Multiplayer experiences on Eagle 3D’s Platform?
Yes, it is possible ! Follow our documentation this document and download the free UE project here on how to implement UE multiplayer into your project.
Q16: Does the Platform support multiple instances from a single URL?
Yes, you can run multiple instances from one URL . To understand how this works, you need to:
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understand the concept of CCUs.
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understand the dedicated and shared experience that the CCUs get to have while Pixel streaming from one single URL
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(i.e. you can open as many Tabs as the number of CCUs you have on the plan you have activated).
Q17: What versions of UE are supported
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?
Eagle 3D supports UE 4.27, UE55.0 , UE5 UE 5.1, UE5UE 5.2 and UE5.3, UE 5.3, UE 5.4 and UE 5.5.
Q18: What devices support Pixel Streaming
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UE Applications?
Any desktop or mobile device with a modern browser (Chrome, Firefox, Edge, Safari, Brave, Opera etc ..) is able to support UE Pixel Streaming.
Q19:
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You need to enable the PS plugin in your UE project and then follow our guidelines to Upload your applications on our Platform easily and set up your Configuration settings.
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what are the Hardware/Software requirements
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for Streaming?
Our Hardware and Software requirements are here.
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Q20: Are there any special requirements like using Linux or can you use windows?
You can simply use windows to deploy your projects with Eagle 3D.
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Q21: What kind of file format is accepted to Pixel Stream your project?
You need to zip your packaged UE project from your desktop using ZIP archive file format before uploading it on Eagle 3D platform.
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The Supported archive format is ZIP.
Q22: What Graphic card are we using ?
We are currently using RTX 20803070/3070 4080 GPUs at Eagle’s datacenter and on the Cloud it’s usually the T4 or A10 unless there is a specific customer request. we are Cloud agnostic and can use any GPU in any Cloud by any provider for your project.
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Q23: What resolutions can your
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Application be streamed on?
The recommended resolution by Eagle 3D is 1280 x 720. However, we do stream full HD 1080p and more.
Get to know our performance specs from here. See this document to set a resolution from the new Control Panel.
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📄 Need help? Contact Support
if you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.