This document is a tutorial on how to download UE Logs on your device upon a crash.

Prepare to execute instructions

For this document, you should :

Access the Control Panel
Enable the Pixel Streaming plugin Enable the Pixel Streaming plugin
Package your App Package your Project from Unreal Engine
Upload your App Upload an App on your Control Panel
Select an App from Step 1 in the Control Panel Select an App from the Control Panel
Select/Create a Config Select/Create a Config
Check other ways to get Logs Developer option Tab

To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.

Instructions

Step 1. Enable Download UE4 Log on client side upon Crash

Go to Control Panel → Step2: Config Selection → Edit → Developer Option → Enable Download UE4 Log on client side upon Crash

Step 2. Receive the Log whenever your App crashes

Whenever your App crashes, the Log will get downloaded on your device.

If you did not receive the Crash Log, then UE did not recognize the Crash. Your App might have freezed or hanged.

Our system can't identify these situations. But, you can still get the UE Log from Browser Console Get Logs in the Browser Console during runtime

Now you are ready to download your Logs on your desktop after a crash! Check this tutorial to send your Logs to Email and download them Get Logs from Email upon Crash