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This document explains how you can download Unreal Engine Logs after a crash.

Prepare to execute instructions

Before starting the first step, make sure you have:

  • To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.

Instructions

This document will help you receive the Crash Log on your mail address that you have entered from the ''Developer Option'' feature.

Step 1. Open Edit Config

Go to Control Panel → Step2: Config Selection → Edit → Developer Option

Step 2. Enable Download UE4 Log on client side upon Crash

Step 3. Download the Log whenever your app crashes

Whenever your App crashes, the Log will get downloaded on your device.

If you did not receive the Crash Log, then UE did not recognize the Crash. Your App might have freezed or hanged.

Our system can't identify these situations. But, you can still get the UE Log from Browser Console Get UE Logs in the Browser Console during runtime

Now you are ready to download your Logs on your desktop after a crash!

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If you still need help, contact support to get your issue resolved quickly.

Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.

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