This document explains how you can download Unreal Engine Logs after a crash.
Prepare to execute instructions
Before starting the first step, make sure you have:
Access to the Control Panel.
Enabled the Pixel Streaming plugin Enable the Pixel Streaming plugin
Packaged your application Package your Project from Unreal Engine
At least one uploaded application in the Control Panel. Upload your Unreal Engine Application
Get to know other ways to get Logs from here Tab: Developer option
- To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.
Instructions
This document will help you receive the Crash Log on your mail address that you have entered from the ''Developer Option'' feature.
Step 1. Open Edit Config
Go to Control Panel → Step2: Config Selection → Edit → Developer Option
Step 2. Check Download UE4 Log on client side upon Crash
Enable the feature ‘'Download UE4 Log on client side upon Crash’'
Step 3. Enter the mail address where the Log should be sent to
Step 4. Download the Log whenever your app crashes
Step 5. Check your Inbox mail or Spam to get the Crash Log
If there is no message, check your spam
Step 6. Click the link received on the mail message to download the Crash Log
If you did not receive the Crash Log, the the UE did not recognize the Crash. It is possible that your app freezed or hanged. Our system cannot identify these situations. However, you can still get the UE Log from browser console Get UE Logs in the Browser Console during runtime
Now you are ready to download your Logs on your desktop after a crash!
Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.
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