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Using the New Control Panel requires activating an Account by adding the Credit Card details in the Control Panel.
Customers on a different Payment method can now get access to the New Control Panel.
Summary
In the scenario when it is not possible to create a subscription using a credit card users will have to contact support. After confirming the payment method and requirements E3DS agent will add the subscription for the user.
Instructions
Step 1. Reach out to Support
Contact Support through Email (support@eagle3dstreaming.com) or through the Support Portal to ask for a special access.
Step 2. Sign Up to your Control Panel
Sign up with your information once you get the access confirmation.
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At this point, you are able to use the New Control Panel to upload your Builds, Edit your Configs and play your Apps.
Beware when you are using the “Manage Account” Feature !! 🛑
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You are on a special Access, so youdo not have an ongoing monthly Subscription to manage from the Control Panel. |
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See why you cannot use the “Subscriptions” Tab, follow these steps :
Step 1. Click Manage Account
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Step 2. Click Subscriptions
Notice how the Features below are grayed out :
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There would be no Transactions also since the Payment was not issued from the Control panel.
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Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
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