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Learn to download UE Logs on your device upon crash.

Prepare to execute instructions

For this document, you need :

  1. Access to the Control Panel ;

  2. Enable the Pixel Streaming plugin.

  3. Package your App.

  4. At least one uploaded application.

  5. Select/Create an App from the Control Panel.

  6. Check other ways to get Logs.

Instructions

Step 1. Enable Download UE4 Log on client side upon Crash

Go to Control Panel > Step2: Config Selection > Edit > Developer Option > Enable Download UE4 Log on client side upon Crash.

Step 2. Receive the Log whenever your App crashes

Whenever your App crashes, the Log will get downloaded on your device.

If you did not receive the Crash Log, then UE did not recognize the Crash. Your App might have freezed or hanged.

Our system can't identify these situations. But, you can still get the UE Log from Browser Console.

Now you are ready to download your Logs on your desktop after a crash!

Check this tutorial to send your Logs to Email and download them.

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Need help? Contact Support

If you still need help, contact support to get your issue resolved quickly.

Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.

Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today.

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Eagle 3D Streaming