Steps to view and manage your subscription in the New Control Panel.
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If you are on trial, activate your Paid Account today!
Overview
The Subscriptions tab in the new Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.
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Prerequisites
Access to the New Control Panel.
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Use your log in credentials to sign in to the New Control Panel.
On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.
Upon clicking Manage Account, you will be redirected to the My Account page.
In the My Account section, there are three tabs:
My Profile
Subscriptions
Transactions
Select the Subscriptions tab.
Step 2. Understanding the Subscriptions page
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Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).
Actions:
Cancel Plan: Provides the option to cancel the current subscription.
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Follow this guide to cancel your subscription. |
Edit CCU: Allows users to modify the number of concurrent users in the plan.
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Refer to this document to edit the number of concurrent users. |
Edit Storage: Enables users to increase their allocated storage based on their needs.
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See this tutorial to purchase more storage. |
Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).
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Click the button See All Plans to explore our Flexible plans and activate your account.
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Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge. |
2. Billing Details
Users can review detailed billing information such as:
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Payment Information: Includes the payment method.
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Note: Follow this guide to update your payment information. |
Now you are ready to Manage your Subscriptions!
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Follow this guide to view and manage Transactions. |
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Need help? Contact Support
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