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This document explains how you can download Unreal Engine Logs after a Learn to download UE Logs on your device upon crash.

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Prerequisites

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Info

Before starting the first step, make sure you haveFor this document, you need :

  1. Access to the Control Panel

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  • Enabled the Pixel Streaming plugin Enable the Pixel Streaming plugin

  • Packaged your application Package your Project from Unreal Engine

    1. ;

    2. At least one uploaded application

    in the Control Panel. Upload your Unreal Engine Application
  • Get to know other ways to get Logs from here Tab: Developer option

    • To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.

    Instructions

    Info

    This document will help you receive the Crash Log on your mail address that you have entered from the ''Developer Option'' feature.

    Step 1. Open Edit Config

    Go to Control Panel → Step2: Config Selection → Edit → Developer Option

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    1. .

    Note

    You need a ‘'Development’' or ‘'Debug’' as your ‘'Build Configuration’' before Packaging your App from UE to generate Logs and allow our system to capture them.

    See how to Select a Build Configuration here.

    Instructions

    Step 1. Enable Download UE4 Log on client side upon Crash

    Info

    Go to : Control Panel > Step2: Config Selection > Edit > Developer Option > Enable Download UE4 Log on client side upon Crash

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    Enable the feature ‘'Download UE4 Log on client side upon Crash’'

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    .

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    image-20240515-150929.pngImage Added

    Step

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    2.

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    Receive the Log whenever your

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    App crashes

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    Step 5. Check your Inbox mail or Spam to get the Crash Log

    Info

    If there is no message, check your spam

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    Step 6. Click the link received on the mail message to download the Crash Log

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    Whenever your App crashes, the Log will get downloaded on your device.

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    Info

    If you did not receive the Crash Log,

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    then UE did not recognize the Crash.

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    Your App might have freezed or hanged.

    Our system

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    can't identify these situations.

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    But, you can still get the UE Log from

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    Browser Console

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    Now you are ready to download your Logs on your desktop after a crash!

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    Check this tutorial to send your Logs to Email and download them.

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    Was this article helpful? Comment Below. Let us know your feedback. 

    Need help? Contact Support

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    Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.Seek advice. Connect with others. Share your experiences. Join our lively Community Forum today.

    Requests sent on weekends will not be addressed until the following business day.