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Manage your Subscriptions from the Account Management page.

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The Account Management page is only available for Paid Accounts.

If you are on trial, Unlock this feature. Activate your Paid Account today! Upgrade to a Paid Plan from your Control Panel

Prepare to execute instructions

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Make sure you :

  1. Have an Unreal Engine Project.

  2. Enabled the Pixel Streaming plugin Enable the Pixel Streaming plugin

  3. Packaged your Application from Unreal Engine Package your Project from Unreal Engine

  4. Have access to the New Control Panel.

  5. Have an Eagle 3D’s User Account Create an Account on the New Control Panel

  6. Understand all the features of your New Control Panel Get to know the New Interface

Instructions

Step 1. Sign In to your Control Panel

1. Login with your information https://newcontrolpanel.eagle3dstreaming.com/

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Step 2. Get to your Account management page

Manage your Account

Step 3. Get to Subscriptions

1. Your Purchased Plan is displayed under ‘'Your Subscription’'

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Find in this page information about your purchased Plan (Pay Per CCU or Pay Per minute) and the number of users (in the PPCCU case).

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Step 4. Edit the Number of CCUs (if needed)

Edit the Number of CCUs

Step 5. Cancel your Plan (if needed)

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If you are on a PPCCU or a PPM you can Cancel your plan anytime.

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1. Click Cancel Plan

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Your CCUs will still be active until you reach the end of a month of your subscription.

Reactivate your Subscription anytime.

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2. Upon canceling your Plan, your Subscriptions page will look like this

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Your Subscription is scheduled for Termination once the month is over. Until then, you can stream with your Subscription.

It will count how many days you have left until it terminates.

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3. Click ‘'Reactivate’' to reverse the cancellation.

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Step 6. Purchase more Storage

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You have 10 GB of a free Storage. If you need more, follow these steps to purchase more.

1. Click Edit Storage

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2. Select the amount of Storage from the Dropdown menu. Click Next

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3. Click Subscribe

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You will get charged the next month on your next Bill.

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4. You will get redirected to Pay with your Card. Click Subscribe

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The first Storage Payment is paid immediately from your Card.

Starting from the next month, 10$ will be added to your monthly Bill.

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5. The Storage updated information are added to your Subscriptions page

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Your next Bill and the Total amount of Storage will appear on ‘'Subscriptions’'.

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Now you are ready to Manage your Subscriptions!

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To manage your Transactions, follow this tutorial Manage your Transactions

Learn to track your Streaming usage Track your Streaming usage from Analytics

Personalize your Control Panel Profile Picture Upload a Profile Logo

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Need help? Contact Support

If you still need help, contact support to get your issue resolved quickly.

Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.

Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum todaySteps to view and manage your subscription in the Control Panel.

Overview

The Subscriptions tab in the Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.

Prerequisites

  1. Access to the Control Panel.

  2. /wiki/spaces/ED/pages/294748170

Instructions

Step 1. Accessing the Subscriptions page

  1. Use your log in credentials to sign in to the Control Panel.

  1. On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.

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  1. Upon clicking Manage Account, you will be redirected to the My Account page.

  1. In the My Account section, there are three tabs:

    • My Profile

    • Subscriptions

    • Transactions

  1. Select the Subscriptions tab.

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Step 2. Understanding the Subscriptions page

The Subscriptions tab is organized into three main sections:

  • Current Subscription Information: Displays the current active subscription, users, and resource consumption.

  • Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.

  • Subscription Management: Enables users to modify their subscription or storage limits.

1. Subscription States

Active Subscription

Users with an active subscription will see the following details in the Subscriptions tab:

  • Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).

  • Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).

  • Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).

  • Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).

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Actions:

  • Cancel Plan: Provides the option to cancel the current subscription.

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Follow this guide to cancel your subscription.

  • Edit CCU: Allows users to modify the number of concurrent users in the plan.

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Refer to this document to edit the number of concurrent users.

  • Edit Storage: Enables users to increase their allocated storage based on their needs.

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See this tutorial to purchase more storage.

Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).

No Active Subscription (Trial Period)

Click the button See All Plans to explore our Flexible plans and activate your account.

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Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge.

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2. Billing Details

Users can review detailed billing information such as:

  • Next Billing Cycle: Displays the date and time for the next charge.

  • Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).

  • Payment Information: Includes the payment method.

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Note: Follow this guide to update your payment information.

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Follow this guide to view and manage Transactions.

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Need help? Contact Support

Submit a new request at E3DS support portal.

Requests sent on weekends will not be addressed until the following business day.