Manage your Subscriptions from the Account Management pageSteps to view and manage your subscription in the New Control Panel.
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If you are on trial, activate your Paid Account today!Upgrade to a Paid Plan from your Control Panel |
Prepare to execute instructions
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Make sure you : Have an Unreal Engine Project. Enabled the Pixel Streaming plugin Enable the Pixel Streaming plugin Packaged your Application from Unreal Engine Package your Project from Unreal Engine |
Overview
The Subscriptions tab in the new Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.
Prerequisites
Access to the New Control Panel.
/wiki/spaces/~71202076950cc03f8e462c95952f9c2d3d95a9/pages/294748170
Instructions
Step 1. Accessing the Subscriptions page
Instructions
Step 1. Sign In to your Control Panel
1. Login with your information https://newcontrolpanel.eagle3dstreaming.com/
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Step 2. Go to your Account management page
Step 3. Click Subscriptions
1. No Active Subscription (On Trial)
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Upgrade to a Paid Account to Manage your Subscription. |
2. Your Purchased Plan is displayed under ‘'Your Subscription’' (Paid Accounts)
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Learn about your purchased Plan (Pay Per CCU or Pay Per minute) and the number of users (in the PPCCU case). |
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Step 4. Edit the Number of CCUs (if needed)
Edit the Number of CCUs in the PPCCU Plan
Step 5. Cancel your Plan (if needed)
Cancel your Subscription (If needed)
Step 6. Purchase more Storage
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Use your log in credentials to sign in to the New Control Panel.
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Have an Eagle 3D’s User Account Create an Account on the New Control Panel
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Understand all the features of your New Control Panel Get to know the New Interface
On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.
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Upon clicking Manage Account, you will be redirected to the My Account page.
In the My Account section, there are three tabs:
My Profile
Subscriptions
Transactions
Select the Subscriptions tab.
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Step 2. Understanding the Subscriptions page
The Subscriptions tab is organized into three main sections:
Current Subscription Information: Displays the current active subscription, users, and resource consumption.
Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.
Subscription Management: Enables users to modify their subscription or storage limits.
1. Subscription States
Active Subscription
Users with an active subscription will see the following details in the Subscriptions tab:
Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).
Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).
Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).
Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).
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Actions:
Cancel Plan: Provides the option to cancel the current subscription.
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Follow this guide to cancel your subscription. |
Edit CCU: Allows users to modify the number of concurrent users in the plan.
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Refer to this document to edit the number of concurrent users. |
Edit Storage: Enables users to increase their allocated storage based on their needs.
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See this tutorial to purchase more storage. |
Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).
No Active Subscription (Trial Period)
Click the button See All Plans to explore our Flexible plans and activate your account.
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Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge. |
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2. Billing Details
Users can review detailed billing information such as:
Next Billing Cycle: Displays the date and time for the next charge.
Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).
Payment Information: Includes the payment method.
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Note: Follow this guide to update your payment information. |
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Now you are ready to Manage your Subscriptions!
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To manage your Transactions, follow this tutorial Manage your Transactions Learn to track your Streaming usage Track your Streaming usage from Analytics Personalize your Control Panel Profile Picture Upload a Profile Logo to personalize your Account |
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Follow this guide to view and manage Transactions. |
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Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today
Requests sent on weekends will not be addressed until the following business day.