Versions Compared

Old Version 23

changes.mady.by.user Khaoula Bouhlali

Saved on

compared with

New Version Current

changes.mady.by.user Khaoula Bouhlali

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Manage your Subscriptions from the Account Management pageSteps to view and manage your subscription in the New Control Panel.

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor#E6FCFF

If you are on trial, activate your Paid Account today!

Prepare to execute instructions

Info

Make sure you :

  • Have an Unreal Engine Project.

  • Enabled the Pixel Streaming plugin.

  • Packaged your Application from Unreal Engine.

    • Have access

    Overview

    The Subscriptions tab in the new Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.

    Prerequisites

    1. Access to the New Control Panel.

    2. /wiki/spaces/~71202076950cc03f8e462c95952f9c2d3d95a9/pages/294748170

    Instructions

    Step 1. Accessing the Subscriptions page

    Instructions

    Step 1. Sign In to your Control Panel

    1. Login with your information

    image-20240215-114051.pngImage Removed

    Step 2. Go to your Account management page

    Step 3. Click Subscriptions

    1. No Active Subscription (On Trial)

    Panel
    panelIconIdatlassian-info
    panelIcon:info:
    bgColor#E6FCFF

    Upgrade to a Paid Account to Manage your Subscription.

    image-20240222-141512 (1).pngImage Removed

    2. Your Purchased Plan is displayed under ‘'Your Subscription’' (Paid Accounts)

    Panel
    panelIconIdatlassian-info
    panelIcon:info:
    bgColor#E6FCFF

    Learn about your purchased Plan (Pay Per CCU or Pay Per minute) and the number of users (in the PPCCU case).

    image-20240215-125404 (1).pngImage Removed

    Step 4. Edit the Number of CCUs (if needed)

    Step 5. Cancel your Plan (if needed)

    ...

    1. Use your log in credentials to sign in to the New Control Panel.

    ...

    Have an Eagle 3D’s User Account.

    ...

    Understand all the features of your New Control Panel.

    1. On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.

    ...

    1. Upon clicking Manage Account, you will be redirected to the My Account page.

    2. In the My Account section, there are three tabs:

      • My Profile

      • Subscriptions

      • Transactions

    3. Select the Subscriptions tab.

    ...

    Step 2. Understanding the Subscriptions page

    The Subscriptions tab is organized into three main sections:

    • Current Subscription Information: Displays the current active subscription, users, and resource consumption.

    • Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.

    • Subscription Management: Enables users to modify their subscription or storage limits.

    1. Subscription States

    Active Subscription

    Users with an active subscription will see the following details in the Subscriptions tab:

    • Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).

    • Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).

    • Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).

    • Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).

    ...

    Actions:

    • Cancel Plan: Provides the option to cancel the current subscription.

    Info

    Follow this guide to cancel your subscription.

    • Edit CCU: Allows users to modify the number of concurrent users in the plan.

    Info

    Refer to this document to edit the number of concurrent users.

    • Edit Storage: Enables users to increase their allocated storage based on their needs.

    Info

    See this tutorial to purchase more storage.

    Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).

    No Active Subscription (Trial Period)

    Click the button See All Plans to explore our Flexible plans and activate your account.

    Info

    Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge.

    ...

    2. Billing Details

    Users can review detailed billing information such as:

    • Next Billing Cycle: Displays the date and time for the next charge.

    • Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).

    • Payment Information: Includes the payment method.

    Info

    Note: Follow this guide to update your payment information.

    ...

    Now you are ready to Manage your Subscriptions!

    Panel
    panelIconIdatlassian-info
    panelIcon:info:
    bgColor#E6FCFF

    See how to Manage your Transactions.

    Learn to Track your Streaming usage.

    Personalize your Control Panel Profile Picture.

    Was this article helpful? Comment Below. Let us know your feedback.

    Follow this guide to view and manage Transactions.

    ...

    Need help? Contact Support

    If you still need help, contact support to get your issue resolved quickly.

    Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today.

    Requests sent on weekends will not be addressed until the following business day.