Manage your Subscriptions from the Account Management pageSteps to view and manage your subscription in the New Control Panel.
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If you are on trial, activate your Paid Account today! |
Prepare to execute instructions
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Make sure you :
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Have an Unreal Engine Project.
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Enabled the Pixel Streaming plugin.
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Packaged your Application from Unreal Engine.
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Overview
The Subscriptions tab in the new Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.
Prerequisites
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Access to the New Control Panel.
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Have an Eagle 3D’s User Account.
Instructions
Step 1.
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Login with your information.
Step 2. Get to your Account management page
See : Manage your Account.
Step 3. Click Subscriptions
1. No Active Subscription (On Trial)
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Upgrade to a Paid Account to Manage your Subscription. |
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2. Your Purchased Plan is displayed under ‘'Your Subscription’' (Paid Accounts)
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Learn about your purchased Plan (Pay Per CCU or Pay Per minute) and the number of users (in the PPCCU case). |
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Step 4. Edit the Number of CCUs (if needed)
See : Edit the number of CCUs in the PPCCU Plan.
Step 5. Cancel your Plan (if needed)
See : Cancel your Subscription (if needed).
Step 6. Purchase more Storage
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Accessing the Subscriptions page
Use your log in credentials to sign in to the New Control Panel.
On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.
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Upon clicking Manage Account, you will be redirected to the My Account page.
In the My Account section, there are three tabs:
My Profile
Subscriptions
Transactions
Select the Subscriptions tab.
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Step 2. Understanding the Subscriptions page
The Subscriptions tab is organized into three main sections:
Current Subscription Information: Displays the current active subscription, users, and resource consumption.
Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.
Subscription Management: Enables users to modify their subscription or storage limits.
1. Subscription States
Active Subscription
Users with an active subscription will see the following details in the Subscriptions tab:
Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).
Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).
Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).
Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).
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Actions:
Cancel Plan: Provides the option to cancel the current subscription.
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Follow this guide to cancel your subscription. |
Edit CCU: Allows users to modify the number of concurrent users in the plan.
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Refer to this document to edit the number of concurrent users. |
Edit Storage: Enables users to increase their allocated storage based on their needs.
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See this tutorial to purchase more storage. |
Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).
No Active Subscription (Trial Period)
Click the button See All Plans to explore our Flexible plans and activate your account.
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Note: The trial plan provides 7 days of access with 1 CCU (Concurrent User) free of charge. |
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2. Billing Details
Users can review detailed billing information such as:
Next Billing Cycle: Displays the date and time for the next charge.
Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).
Payment Information: Includes the payment method.
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Note: Follow this guide to update your payment information. |
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Now you are ready to Manage your Subscriptions!
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See how to Manage your Transactions. Learn to Track your Streaming usage. |
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Follow this guide to view and manage Transactions. |
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Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today.
Requests sent on weekends will not be addressed until the following business day.