Steps to view and manage your subscription in the New Control Panel.

Overview

The Subscriptions tab in the new Control Panel allows users to manage their subscription details, including current plan, storage utilization, and billing information.

Prerequisites

1. Access to the New Control Panel.

2. Eagle 3D’s User Account.

Instructions

Step 1. Accessing the Subscriptions page

1. Use your log in credentials to sign in to the New Control Panel.

2. On the dashboard, navigate to the Manage Account button located on the top-right section of the interface.

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Image 1. Manage Account

3. Upon clicking Manage Account, you will be redirected to the My Account page.

4. In the My Account section, there are three tabs:

   • My Profile

   • Subscriptions

   • Transactions

5. Select the Subscriptions tab.

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Image 2. Subscriptions

Step 2. Understanding the Subscriptions page

The Subscriptions tab is organized into three main sections:

• Current Subscription Information: Displays the current active subscription, users, and resource consumption.

• Billing and Usage Information: Provides details on billing cycles, charges, and usage limits.

• Subscription Management: Enables users to modify their subscription or storage limits.

1. Subscription States

Active Subscription

Users with an active subscription will see the following details in the Subscriptions tab:

• Subscription Plan: Current subscription plan (e.g., Pay Per CCU, $100/CCU per month).

• Storage Utilized: Displays the percentage of allocated storage used (e.g., 0.97 GB of 20 GB).

• Minutes Streamed: Shows the total streaming time in minutes (e.g., 29.52 minutes).

• Users: Indicates the number of concurrent users (CCUs) allocated to the account (e.g., 3 Users).

Actions:

• Cancel Plan: Provides the option to cancel the current subscription.

• Edit CCU: Allows users to modify the number of concurrent users in the plan.

• Edit Storage: Enables users to increase their allocated storage based on their needs.

Additionally, billing information such as the next billing date and total cost is visible, showing the charge details (e.g., $310 total for 3 CCUs and storage).

No Active Subscription (Trial Period)

Click the button See All Plans to explore our Flexible plans and activate your account.

2. Billing Details

Users can review detailed billing information such as:

• Next Billing Cycle: Displays the date and time for the next charge.

• Charges Details: Shows a breakdown of charges for CCUs and storage (e.g., 3 CCUs at $100 per CCU and additional storage at $10 per 10 GB).

• Payment Information: Includes the payment method.

Now you are ready to Manage your Subscriptions!

Need help? Contact Support

Submit a new request at E3DS support portal.

Requests sent on weekends will not be addressed until the following business day.